누구 스마트홈

[Frequently Asked Questions]

Q. I have trouble getting in and out of the common entrance.

A. When using the common entrance, please always activate △Bluetooth and △Location service. Please allow access for the app to run smoothly in the background. △Nearby access permission (allowed), △Location (always allowed), △Display on top of other apps (allowed), △Bluetooth (allowed), △Battery optimization (excluded)

※ If you have any inconveniences during use, please contact customer service: 1800-0212 (Weekdays 9:00 - 18:00)

[main function]

Everything from your home devices to convenient functions for your complex life, all in one app!

● IoT device connection and control

You can control and manage IoT devices from various brands with one app.

● Only wall pad connection and control

By linking with the apartment home network system, you can use the wall pad function as an app. (Control of lighting, boiler, gas circuit breaker, etc., visitor history inquiry, elevator call, etc.)

● Smart mode

The smart mode function allows you to operate multiple devices simultaneously or set them to operate automatically according to various conditions.

● AI voice control

By linking with the artificial intelligence service NUGU (speaker, Tmap NUGU, T phone NUGU), you can control the device with your voice.

● Complex common entrance entrance

If you have a smartphone, the common entrance door opens automatically. No need to enter password or tag card key.

● Complex visit vehicle registration

If you register a visiting vehicle in advance with the app, the parking barrier automatically opens and you can receive a parking notification.

● Convenient communication with the management office

Through the app, you can view news, file complaints, and participate in surveys.

● Free communication between residents

You can share neighborhood information with the residents of our complex and talk freely.

※ In the case of wall pad linking and complex life functions, it is provided to residents of complexes for whom service provision has been agreed in advance. If you would like to use the service, please contact customer service or sksmarthome@sk.com!

[Usage environment]

Supports Android OS 8.0 or higher.

[Access rights information]

The following access rights are required to provide the service. Optional access rights require permission when using the function, and even if you do not allow it, you can use services other than the function.

• Notifications (optional) (Android 13 or higher)

- Required for use at the common entrance, device settings, and sending notifications for services, etc.

• Nearby device (optional) (Android 12 or higher)

- When using the common entrance/exit function, it is required to search for the common entrance/exit sensor.

- Required for communication and connection with Bluetooth devices.

• Location (optional)

- When registering a device, it is required to search for WIFI routers and devices.

- Required for smart mode and location-based settings/execution of the device.

- When using the common entrance/exit function, it is required to search for the common entrance/exit sensor.

- Required to search the current location for registering my address.

- Required to find the final location of the Bluetooth device.

• Show above other apps (optional)

- Required to display a guidance pop-up that occurs in the background.

• Storage space (optional) (Android 8~9)

- Required to register a profile photo.

- Required for attaching photos and files in complex life and community bulletin boards.

- Required to save recordings on devices that include a recording function.

• Photos and videos (optional) (Android 13 or higher)

- Required to register a profile photo.

- Required for complex living and attaching photos on the community bulletin board.

• Music and audio (optional) (Android 13 or higher)

- Required to play recorded files on devices with a recording function.

• Camera (optional)

- Required for QR code recognition when registering a device/complex.

- Required to attach a profile photo.

- Required for complex living and attaching photos on the community bulletin board.

• Microphone (optional)

- Required to control devices with recording functions.